Helpdesk

Support customers love to talk to.

Tickets from email, chat, phone and web with SLAs, a knowledge base and satisfaction ratings.

what you get

Everything you need in Helpdesk

Omnichannel tickets

SLA policies

Customer portal & KB

CSAT ratings

Need something extra? We customise Helpdesk with your own fields, reports, approvals and integrations.

better together

Project

Projects delivered on time, every time.

Timesheets

Log hours in seconds, bill them in one.

Field Service

Technicians on the right job, with the right parts.

Planning

The right people on the right shifts.

Appointments

Let clients book themselves in.

up and running

1
Discover
We sit with your team, map how work flows today and agree on what “great” looks like.
2
Design
A clear blueprint: which apps, which workflows, what to customise, and a fixed timeline.
3
Build
We configure, customise, integrate and migrate your data — showing progress every week.
4
Launch
Training, go-live support and a smooth hand-over so nobody feels lost on day one.
5
Grow
Ongoing support and new apps as you grow. Start small, add more whenever you're ready.

Tell us what slows you down. We'll show you — in a free 30-minute demo — how itanolabs fixes it.